Position:  Elder Care and Volunteer Training Manager 

Position Type:  Full-time

Reports to:  Program Director

Position Summary:

Reporting to the Program Director, the Elder Care & Volunteer Training Manager has responsibility to manage and coordinate Mercy Care’s direct service Friendship Volunteer and Caregiver Friend programs of informal social supports to help empower elders living in their community in the Tri-Lakes region of the Adirondacks in upstate New York, to age in place more successfully.  

The Elder Care & Volunteer Training Manager is responsible for further developing volunteer training programs, recruitment and retention of Volunteers, and managing Mercy Care’s recognition and in-service programs within its direct service area. The Elder Care & Volunteer Training Manager will be part of Mercy Care’s Technical Assistance Team to assist other North Country communities establish and operate their own Friendship Volunteer Programs through Mercy Care’s mission extension Age-friendly Communities Initiative.

Responsibilities:

• Ensure that the Program Director is kept fully informed on the conditions, operations, and management of Mercy Care’s direct service programs and important factors influencing them.  
• Manage Volunteer recruitment and retention, Volunteer recognition events, Volunteer training programs, and Volunteer in-service programs.  
• Design and carry out new Volunteer outreach and recruitment strategies to broaden Mercy Care’s base of Volunteer support.
• Onboard new volunteers for active volunteer service.
• Manage and coordinate referrals and requests for Elder Assistance.
• In collaboration with the Program Director, develop and design Virtual Volunteer Training Programs.
• Lead and coordinate Volunteer Training Programs
• Serve as a member of the Mercy Care Team offering technical assistance for Mercy Care’s mission extension Age-friendly Communities Initiative in other North Country Communities.
• Review regularly Mercy Care Volunteer Management Procedures and Policies and recommend revisions.
• Support the Parish Nurse Program

Community Engagement:

• Attend Mercy Care Education Forums, Caregiving Working Group of Essex and Franklin County Meetings, and Tri-Lakes Aging in Place Task Force Meetings.  
• Raise Awareness in the Community about the services and informal supports Mercy Care extends to elders to help them age in place more successfully; represent Mercy Care at community events and make presentations.
• Develop and implement networking strategies to deepen relationships with referral sources.  

Volunteer & Elder Assistance Coordination:

• Coordinate with the Development/Finance/and Systems Manager to maintain Mercy Care’s Elder and Volunteer Assistance database for accuracy and timeliness.
• Process new referrals; coordinate and assign elder or caregiver intake visits with Mercy Care intake specialists; conduct intake visits as needed. 
• Coordinate Elder and Volunteer assignments.
• Generate and analyze Performance Indicator Reports.

Manage and Carry out Volunteer Quality Assurance Program: 

• Monitor and assure compliance for volunteer monthly reporting requirements.
• Conduct annual Background Checks on all volunteers.
• Conduct Elder and Volunteer annual evaluation surveys.
• Initiate referrals for elder assistance to other health and human service agencies, if needed.
• Attend Board or Committee Meetings, as requested by the Executive Director

Required Knowledge, Skills, and Abilities:

Ability to establish and maintain effective working relationships with a wide range of constituencies including Sisters of Mercy, volunteers, board members, clergy, local organizations, community leaders, and health and aging services professionals and organizations.  Demonstrated ability to select, develop, organize, motivate, and effectively collaborate with staff and volunteers; ability to develop and deliver public presentations; ability to communicate effectively orally and in writing; ability to work independently and creatively; understanding of aging issues; familiarity with the Adirondack region of New York State or the unique needs of elders living in rural areas.

Qualifications:

• Respects the values and charism of the Sisters of Mercy.
• Degree in Nursing, Social Work, Human Resources, Education, or related field; BSN or LSW preferred.
• Possesses a caring and compassionate approach to those in need.
• Proficient in computer and technology skills including Microsoft Excel, Power Point, and database management.
• A willingness to travel within Essex and Franklin Counties, to other North Country communities, and occasionally beyond for professional development or other purposes, as requested.
• Excellent communication and interpersonal relationship skills.
• Public Presentation skills.
• Detail-oriented with excellent organizational skills.
• Ability to work remotely – internet access.
• Access to a vehicle.
• Ability to occasionally, but rarely, work beyond normal weekday Monday - Friday, daytime hours.

Experience:

• 3+ years of management-level experience.
• Networking and collaboration experience.
• Community outreach and engagement experience.

Work Environment & Organizational Culture:  

• Commitment to bring personal values to contribute to a culture of shared vision, collaboration, creative thought, and caring relationships to help ensure Mercy Care’s mission success to empower elders to experience a fullness of life living in their community.
• Mercy Care’s leased office space is located in St. Margaret’s Convent in a long-term care skilled nursing facility. 

Physical Requirements:  Must be able to sit and stand for long periods of time. Must be able to use computer.  Must be able to drive a vehicle.  Must be able to use a telephone and participate in meetings using Zoom or other meeting technology.  Job Hazards:   Stress level is moderately high. Possible exposure to communicable disease from residents and staff in the building where Mercy Care’s office is located.

Salary & Benefits:  Salary commensurate with experience.  A comprehensive benefit package is provided.

To Apply:  Send resume and cover letter to Hannah Pelletieri, hpelletieri@adkmercy.org.                            

Mercy Care for the Adirondacks is sponsored by the Sisters of Mercy.  Its mission is to enhance in every dimension the fullness of life of elders living in their community.  It carries out its work through a Friendship Volunteer Program, a Parish Nurse Program, a Caregiver Friend Program, a Community Empowerment Program, an Education and Advocacy Program, and its Age-friendly Communities Initiative.  Mercy Care for the Adirondacks is governed by a local board of directors and relies solely on grants and charitable gifts from individuals and foundations for its support. Board members include:  Jeremiah M. Hayes, President, Sr. M. Camillus O’Keefe, RSM, Vice-President, David Aldrich, Ann Cantwell, Art Devlin, Melissa Eisinger, Jack McGill, D.D.S., Judith Meagher, Paul O’Leary, Mary Welch, Jamie Whidden, Sr. Denise Wilke, RSM, and Fr. John Yonkovig. 

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